Automation workflows connect triggers, AI steps, business rules, and external actions.
flowchart TD
A[Trigger event] --> B[Classify request]
B --> C[Retrieve context]
C --> D[Generate draft]
D --> E{Approval required?}
E -- Yes --> F[Human approval]
E -- No --> G[Execute action]
F --> G
Core design points
Idempotency for safe retries.
Timeout and fallback handling.
Audit logging of each step.
Manual override path for failures.
Example
New support ticket -> classify urgency -> retrieve policy -> draft response -> manager approval for critical cases -> send reply.