Difference Between a Chatbot and an Agent

Both can talk to users, but an agent is action-oriented while a chatbot is mostly response-oriented.

Aspect	Chatbot	Agent
Main function	Answer questions	Complete tasks and answer
Tool integration	Usually limited	Core capability
Execution style	Single turn	Multi-step loop
Autonomy	Low	Higher

Example

Chatbot: "How do I reset password?" -> gives instructions.
Agent: verifies identity -> triggers reset link -> updates ticket -> confirms completion.